Terms and Conditions

Last updated: 24 June 2026

These terms and conditions apply to all offers, quotes, agreements and services of Riemersma RMS relating to the Riemersma Management Suite (the "Software") and the services provided with it (together the "Service"). By entering into an agreement or using the Service, the customer accepts these terms.

1. Company details

  • Supplier: Riemersma (Riemersma RMS)
  • Address: Breuningslaan 26, 8471 ZT Wolvega
  • Chamber of Commerce (KvK): 96579153
  • VAT number: NL005217547B44
  • Email: rowan@riemersma.co.nl

2. Definitions

  • Supplier: Riemersma RMS, provider of the Software and Service.
  • Customer: the legal entity or natural person, acting in the course of a profession or business, that enters into an agreement with Supplier.
  • Software: the Riemersma Management Suite, including point of sale (POS), webshop, dashboard and associated modules, updates and documentation.
  • Service: the provision of the Software as Software-as-a-Service (SaaS), including hosting, maintenance and support.
  • Legal Documents: the Service Level Agreement (SLA), the Data Processing Agreement (DPA), the Acceptable Use Policy, the Fair Use Policy, the Privacy Policy and the Cookie Policy.

3. Applicability

3.1 These terms apply to every offer and agreement between Supplier and Customer. The Customer's purchasing or other terms are expressly rejected, unless agreed otherwise in writing.

3.2 In addition to these terms, the Legal Documents apply. The general policies (Privacy Policy, Cookie Policy) are published on the website; the customer-specific documents (SLA, Data Processing Agreement, Acceptable Use Policy, Fair Use Policy) are available to the Customer via the customer portal in the dashboard. In the event of conflict, the individual service agreement prevails, then these terms, then the Legal Documents.

4. The Service

4.1 Supplier grants Customer a non-exclusive, non-transferable right to use the Software as SaaS for the duration of the agreement.

4.2 The Service includes hosting within the EU, technical support in accordance with the SLA and regular updates and security patches. The subscribed modules and corresponding fees are set out in the service agreement and the price overview.

5. Prices, KOR and payment

5.1 The fee consists of a fixed monthly subscription price per package. Supplier falls under the Dutch Small Businesses Scheme (KOR): all prices include VAT (0% VAT).

5.2 Should Supplier no longer fall under the KOR in the future, prices will be exclusive of 21% VAT. Customer will be informed of this at least 30 days in advance.

5.3 Payment is made within 14 days of the invoice date. In the event of late payment the Customer is in default by operation of law and Supplier may suspend the Service after prior warning.

6. Duration and termination

6.1 The agreement starts on the agreed commencement date and, after the initial term, is tacitly renewed for an indefinite period, terminable per period with due observance of the agreed notice period.

6.2 Upon termination the Customer has 30 days to export all data; thereafter the data is deleted in accordance with the Privacy Policy and the Data Processing Agreement.

7. Beta status

The Software is in beta: it is actively developed, may contain errors and functionality may change, be added or removed. Customer is advised to make regular backups of their own. The full beta terms and liability limitations are set out in the Disclaimer.

8. Liability

8.1 Supplier's liability is limited to the amount the Customer paid for the Service in the preceding 12 months.

8.2 Liability for indirect damage, consequential loss, lost profit or data loss is excluded, except in the case of intent or deliberate recklessness. Supplier is a sole proprietorship; the Service is provided on a best-efforts basis in accordance with the SLA.

9. Changes

Supplier may amend these terms and the Legal Documents. In the event of material changes, Customer will be informed by email at least 30 days before they take effect. If Customer continues to use the Service after they take effect, the amended terms are deemed to have been accepted.

10. Applicable law

Dutch law applies exclusively to all agreements. Disputes are submitted to the competent court in the district of Noord-Nederland.