Terms and Conditions
Last updated: 13 August 2026
These terms and conditions apply to all offers, agreements and services of Riemersma RMS relating to the Riemersma Management Suite (the "Software") and the associated services (together the "Service"). By entering into an agreement or using the Service, you agree to these terms. These terms are intended for business customers.
1. Company details
- Provider: Riemersma (Riemersma RMS)
- Address: Breuningslaan 26, 8471 ZT Wolvega
- Chamber of Commerce number: 96579153
- VAT number: NL005217547B44
- Email: rowan@riemersma.co.nl
2. Definitions
- We / us: Riemersma RMS, provider of the Software and the Service.
- You: the business customer (company or entrepreneur) entering into an agreement with us.
- Software: the Riemersma Management Suite, including point of sale (POS), webshop, dashboard and associated modules, updates and documentation.
- Service: the delivery of the Software as an online service (SaaS), including hosting, maintenance and support.
- Legal Documents: the Service Level Agreement (SLA), the Data Processing Agreement, the Acceptable Use Policy, the Fair Use Policy, the Privacy Policy, the Cookie Policy and the Disclaimer.
3. Applicability
3.1 These terms apply to every offer and agreement between you and us. Your own purchasing or other terms do not apply, unless we have accepted them in writing.
3.2 In addition to these terms, the Legal Documents apply. The Privacy Policy, the Cookie Policy and the Disclaimer are published on our website; the customer-specific documents (SLA, Data Processing Agreement, Acceptable Use Policy, Fair Use Policy) are available in the customer portal under Documents. In the event of a conflict, the individual service agreement prevails, then these terms, then the Legal Documents.
4. The Service
4.1 You receive a non-exclusive, non-transferable right to use the Software for as long as the agreement is in force. Article 8 sets this out in detail.
4.2 The Service includes hosting within the EU, technical support in accordance with the SLA and regular updates and security updates. Which modules you purchase and what they cost is set out in the service agreement and the price overview.
5. Prices and payment
5.1 You pay a fixed monthly subscription fee per package. No VAT is charged under the Dutch small businesses scheme (kleineondernemersregeling, KOR); the prices stated are the full prices. If the KOR status ends, all prices will become exclusive of VAT and 21% VAT will be charged on top.
5.2 If our VAT status changes, you will be informed at least 30 days in advance.
5.3 You pay within 14 days of the invoice date. If you pay late, you are automatically in default and we may temporarily suspend the Service after a warning.
5.4 We may adjust our rates annually. In doing so we aim for an increase of no more than 3% per year and we announce every adjustment at least 30 days in advance by email. If you do not agree with an increase, you may terminate the agreement with effect from the date it takes effect.
6. Duration and termination
6.1 The agreement starts on the agreed date and, after the initial term, is automatically renewed for an indefinite period. You can cancel with effect from the end of a billing period; unless agreed otherwise in writing, a notice period of one month applies.
6.2 After termination you have 30 days to export all your data; after that we delete the data in accordance with the Privacy Policy and the Data Processing Agreement.
6.3 We may terminate the agreement with immediate effect if you fail to pay for more than 30 days, act in breach of these terms or the Acceptable Use Policy, or use the Software for unlawful purposes.
6.4 If we decide to discontinue the Service or part of it, for example on winding up the business or where continuation is no longer viable, a notice period of at least 90 days applies. You will be informed by email. In that case we refund the prepaid amount for the remaining period on a pro rata basis and you can export your data until 60 days after termination.
7. Beta status
The Software is under active development (beta): it may contain errors and features may change, be added or removed. We advise you to make regular backups of your own. The full beta terms and limitations are set out in the Disclaimer.
8. Intellectual property and right of use
8.1 All intellectual property rights in the Software, the documentation, the design and the trademarks rest with us or with our licensors. You receive only a right of use: non-exclusive, non-transferable and valid for as long as the agreement is in force.
8.2 You may not copy, modify, reverse-engineer, rent out, lend or make the Software available to third parties, remove copyright notices, or circumvent technical protection measures.
8.3 Your data remains yours. We claim no ownership of what you enter (customers, orders, products, files and settings) and you can export it at any time in a common format.
8.4 If you make suggestions to us for improving the Software, we may use these freely without owing any compensation for them.
9. Your content and your responsibilities
9.1 You are responsible for everything you place and publish in the Software: texts, images and other media, the accuracy of product information, prices and stock, third-party rights in that content, and compliance with the legislation that applies to your own business (including consumer law and price indication rules).
9.2 If you run a webshop on the Software, you are also responsible for your own legal pages towards your visitors, including an up-to-date privacy statement, terms and conditions and return policy.
9.3 For the personal data of your customers you are the controller and we are the processor. What we do in that role and which safeguards apply is set out in the Data Processing Agreement.
9.4 You manage the accounts and access rights within your organisation yourself and handle login details with care. If you suspect misuse, report it immediately via rowan@riemersma.co.nl.
9.5 We are not liable for damage arising from content or settings managed by you, including pricing errors, incorrect product information and third-party claims relating to them.
10. Confidentiality
We and you keep confidential all confidential information received from each other, use it only for the performance of the agreement and share it only with employees or advisers who need access to it. This obligation continues to apply after the agreement ends. It does not apply to information that is already public, that a party has developed independently, or that must be disclosed by law.
11. Force majeure
11.1 Force majeure means circumstances beyond our control that prevent performance. These include in any event disruptions to internet or telecommunications connections, failures at our hosting or cloud providers, power outages, DDoS and other cyber attacks, government measures, strikes, pandemics and natural disasters, and prolonged illness or incapacity for work on our side (we are a sole proprietorship).
11.2 In the event of force majeure our obligations are suspended. If the force majeure lasts longer than 60 days, both you and we may dissolve the agreement without any compensation being due. We refund prepaid amounts for the period not delivered.
12. Liability
12.1 Our liability is limited to the amount you paid for the Service in the preceding 12 months.
12.2 We are not liable for indirect damage, consequential loss, lost profit or data loss, except where the damage was caused intentionally or through deliberate recklessness. We are a sole proprietorship and do our utmost to deliver the Service properly in accordance with the SLA, without guaranteeing a specific result.
13. Changes
13.1 We may amend these terms and the Legal Documents. In the event of significant changes we will inform you at least 30 days in advance by email.
13.2 If you do not agree with a significant change, let us know within 14 days of our announcement; you may then terminate the agreement with effect from the date the change takes effect. If you continue to use the Service after that date, the amended terms apply.
14. Applicable law
Dutch law applies to all agreements. Disputes are submitted to the competent court in the North Netherlands district.