Terms of service

Last updated: June 5, 2026

These terms apply to all quotes, agreements and services of Riemersma RMS (Breuningslaan 26, 8471 ZT Wolvega, KvK 96579153, VAT NL005217547B44), hereinafter "we" or "Riemersma RMS".

1. Definitions

  • Service: the Riemersma RMS platform (POS, webshop, dashboard, inventory, accounting and related modules), offered as SaaS.
  • Customer: the business or person entering into an agreement with us.
  • End-customer: our Customer's customer, whose data is processed via the Service.

2. Applicability

These terms apply to business customers (B2B) and, where applicable, to consumers (B2C). For consumers, mandatory consumer rights apply in full. Deviations only apply if agreed in writing.

3. Our organisation

Riemersma RMS is a sole proprietorship. The Service is mature but actively developed further. We are transparent about what the Service does and does not guarantee (see also our disclaimer and SLA).

4. Formation and performance

An agreement is formed upon written confirmation or upon use of the Service. We will provide the Service carefully and to the best of our ability (best-efforts obligation).

5. Prices and payment

  • We use fixed monthly prices per package; there are no transaction or platform fees.
  • We fall under the Dutch small business scheme (KOR): no VAT is charged.
  • Invoicing is monthly. Payment within 14 days of the invoice date.
  • In case of late payment we may suspend the Service after a reminder with a reasonable term. For business customers, statutory commercial interest and collection costs are due.

6. Term, indexation and cancellation

  • Agreements are cancellable monthly with one month's notice.
  • Prices may be indexed annually; we aim for a maximum of 3% and announce changes at least 30 days in advance.
  • On a price increase or a change in KOR status, you may cancel free of charge within 14 days of the announcement.
  • After termination you have 30 days to export your data; after that we delete or anonymise it (subject to statutory retention).

7. SaaS, hosting and data

  • The Service runs on infrastructure within the EU/EEA, with daily backups. Availability and support are in the SLA.
  • You are responsible for the accuracy of your data and for making your own regular exports.
  • For processing end-customer data, our data processing agreement applies.
  • You are responsible for lawful use of the Service per our acceptable use policy and fair use policy.

8. Webshop & content responsibilities

When using the webshop you are responsible for your content, product information, prices, compliance with consumer and privacy law, and any third-party rights. We are responsible for the platform itself.

9. Intellectual property

All rights to the Service and software remain with us. You receive a non-exclusive, non-transferable right of use for the term of the agreement. Your data remains yours.

10. Liability

  • Figures, reports and overviews from the Service are indicative (see disclaimer); always consult your accountant for tax or accounting decisions.
  • Our liability is limited to direct damage and to a maximum of the amount you paid in the 3 months preceding the event causing the damage. Liability for indirect damage (including consequential, lost-profit and data damage) is excluded, to the extent permitted by law.

11. Discontinuation of the Service

Should we discontinue the Service, we will announce this at least 90 days in advance, with a reasonable export period and, where applicable, a pro-rata refund.

12. Changes to these terms

We may amend these terms. We announce material changes at least 30 days in advance; if you object, you may cancel before the change takes effect.

13. Governing law

Dutch law applies to all agreements. Disputes are submitted to the competent Dutch court. Consumers may also use the European ODR platform.

Questions? Email rowan@riemersma.co.nl.